Amazing Lash Studio Waverly Place Reviews
Our clients are amazing! Check out some of the recent reviews we have received from them on Google.
(Google Local Guide)
First time Lash user. There was a call for action: MODELS NEEDED. I opted for the opportunity as I have never done lashes.
Location is clean, upbeat music in the background, friendly staff, and front desk personnel. An enjoyable experience for a first time.
The experience can be intimidating when you first make the appointment - 2 hours with your eyes closed! Not to worry, headphones and relax. It is not painful, slightly uncomfortable the first few minutes that your eyes are being accommodated; thereafter, all good and smooth sailing.
There was a membership promotion and I did take advantage of it - worth every penny.
The trainer came through to review the newer lash professionals work periodically, which made the complementary experience worth every minute invested.
The falsies truly looked natural. I guess because they are called "Naturals". No one could tell, not even me!
Downfall: I should've opted for the Voluminous lashes as those are an up-charge when you go to refill. As a first timer, didn't know.
UPDATE: the regional manager reached out to me and was able to fix the situation. She was extremely understanding and explained some things that helped clear up the confusion. She decided to go ahead and provide a solution that I was happy with. She was extremely professional and accommodating and I have decided to go ahead and give them another shot. Thank you for showing me the true side of your customer service and for helping out! I will be back in two weeks for my refill with Kayla!
My first visit I had a master stylist named Kayla. She was very knowledgeable about the lashes and made sure to explain the volume lashes to me since I had never worn them before. She went an extra step and showed me pictures. I told her my horror stories about my lash experiences and I can say I was very pleased leaving out. I definitely signed up to be a member even though it’s 45min away. Great service is hard to find. I have my next appointment in two weeks so they can see my retention cycle and to ge a refill. The front desk is very welcoming and they make you feel welcomed. I would definitely recommend this to a friend.