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9AM to 8PM   Monday-Friday
9AM to 7PM   Saturday
10AM to 6PM   Sunday

Amazing Lash Studio is dedicated to raising the bar on perfection, lasting beauty and professionalism in the eyelash extension industry. We practice best-in-class business ethics while promoting integrity, honesty and dedication to the client. Our team of specialists is committed to providing exemplary customer service by upholding these values that will strengthen us to become the leader in the beauty industry.

Our mission is to create lasting beauty and confidence through passion, dedication and excellence so our guests will look and feel amazing. Amazing Lash Studio is looking to revolutionize the eyelash extension market by providing an upscale service at an affordable price. Our membership-based studio also offers an exclusive product line of aftercare products to enhance our guests new amazing lashes.

Are you organized, have strong team leadership skills, and the ability to work well with others? Do you have a passion for motivating and coaching individuals? Are you committed to providing excellent customer service and performance? Do you enjoy working in a fast paced and team friendly environment? Do you want a long-term, stable career in the beauty industry? We are looking for a Studio Director to join the team at our Woodland Hills, CA location.

Studio Director

Location: Woodland Hills, CA

Principle Duties for Studio Director:

  • Oversee and manage all aspects of studio operations ensuring that guest satisfaction and expectations are consistently met and exceeded.
  • Consistently create a friendly environment for our guests by greeting and assisting as well as quickly responding to guest questions and needs.
  • Demonstrate desired behavior, including a focus on customer service, membership sales, retail sales, member retention, staff interaction, and follow-up with guests.
  • Assist in establishing, monitoring progress toward, and achieving, benchmarks and goals based on membership sales, membership closing, member retention, and retail sales, among other things.
  • Provide a strong leadership presence and the ability to motivate and inspire staff to develop a strong team culture that is fun and competitive.
  • Maintain quality service by implementing and enforcing structure and Company policies, procedures and standards.
  • Achieve 40% or higher studio membership closing.
  • Oversee various human resource functions including hiring, performance evaluations, staff meetings, payroll processing, disciplining and terminating staff, as well as all associated recordkeeping.
  • Answer incoming phone calls.
  • Identify training needs and provide ongoing training opportunities to the team as needed.
  • Coach and train Lash Consultants and Stylists on the sales and operations process.
  • Manage Lash Consultants and Lash Stylists staff and schedules.
  • Balance sales detail report and make daily deposits.
  • Keep track and document inventory and orders supplies.
  • Coordinate with Franchisee on marketing efforts.
  • Maintain a professional, clean, safe, and impeccable studio environment for staff and guests.

 

 

Studio Director Should Have the Following Qualifications:

  • Previous experience in a retail, spa, or customer service management environment preferred.
  • Membership sales experience preferred.
  • Experience leading a large staff.
  • Customer Service oriented.
  • Ability to manage store operations independently.
  • Ability to identify and problem solve, set expectations, goals, and delegate.
  • Possess strong leadership skills with the ability to train and motivate staff.
  • Possess strong interpersonal, written, and verbal communication skills to communicate with confidence to both staff and guests.
  • Must be an excellent organizer and problem solver with strong project management skills
  • Ability to work a minimum of 40 hours per week.
  • Must be able to work flexible days and hours; including nights, weekends, and holidays.
  • Ability to lift, push, and pull up to 50 pounds.
  • Experience with Millennium Salon Software, Microsoft Word, and Excel preferred.
  • Experience working with and to KPI’s.

 

 

Please apply directly for this position here: https://sites.hireology.com/amazinglashstudiowoodlandhillsca/or call with questions (818) 292-6999

 

 

Amazing Lash Studio Woodland Hills is an equal opportunity employer. We do not discriminate on any basis protected by applicable federal and state law, including discrimination on the basis of race, color, gender, age, national origin, sexual orientation, protected disability, pregnancy, or veteran status. Amazing Lash Studio Woodland Hills affords equal employment opportunity in all aspects of the relationship, including hiring, wages, benefits, promotion, discipline, and discharge.

 

 

 

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Woodland Hills
21785 Ventura Blvd
Woodland Hills, CA 91364
9AM to 8PM   Monday-Friday
9AM to 7PM   Saturday
10AM to 6PM   Sunday