Studio Director/Studio Manager

Amazing Lash Studio Woodland Hills

Principle Duties for Studio Director:

  • Oversee and manage all aspects of studio operations ensuring that guest satisfaction and expectations are consistently met and exceeded.
  • Consistently create a friendly environment for our guests by greeting and assisting as well as quickly responding to guest questions and needs.
  • Demonstrate desired behavior, including a focus on customer service, membership sales, retail sales, member retention, staff interaction, and follow-up with guests.
  • Assist in establishing, monitoring progress toward, and achieving, benchmarks and goals based on membership sales, membership closing, member retention, and retail sales, among other things.
  • Provide a strong leadership presence and the ability to motivate and inspire staff to develop a strong team culture that is fun and competitive.
  • Maintain quality service by implementing and enforcing structure and Company policies, procedures and standards.
  • Achieve 40% or higher studio membership closing.
  • Oversee various human resource functions including hiring, performance evaluations, staff meetings, payroll processing, disciplining and terminating staff, as well as all associated recordkeeping.
  • Answer incoming phone calls.
  • Identify training needs and provide ongoing training opportunities to the team as needed.
  • Coach and train Lash Consultants and Stylists on the sales and operations process.
  • Manage Lash Consultants and Lash Stylists staff and schedules.
  • Balance sales detail report and make daily deposits.
  • Keep track and document inventory and orders supplies.
  • Coordinate with Franchisee on marketing efforts.
  • Maintain a professional, clean, safe, and impeccable studio environment for staff and guests.

 

Studio Director Should Have the Following Qualifications:

  • Previous experience in a retail, spa, or customer service management environment preferred.
  • Membership sales experience preferred.
  • Experience leading a large staff.
  • Customer Service oriented.
  • Ability to manage store operations independently.
  • Ability to identify and problem solve, set expectations, goals, and delegate.
  • Possess strong leadership skills with the ability to train and motivate staff.
  • Possess strong interpersonal, written, and verbal communication skills to communicate with confidence to both staff and guests.
  • Must be an excellent organizer and problem solver with strong project management skills
  • Ability to work a minimum of 40 hours per week.
  • Must be able to work flexible days and hours; including nights, weekends, and holidays.
  • Ability to lift, push, and pull up to 50 pounds.
  • Experience with Millennium Salon Software, Microsoft Word, and Excel preferred.
  • Experience working with and to KPI’s.

 

Please apply directly for this position here: https://sites.hireology.com/amazinglashstudiowoodlandhillsca/or call with questions (818) 292-6999

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