Assistant Studio Director

Location: Woodland Hills, CA

Principle Duties for Assistant Studio Manager:

  • Assist Studio Director in principle duties and oversees studio management duties ensuring that guest satisfaction and expectations are consistently met and exceeded.
  • Consistently create a friendly environment for our guests by greeting and assisting: as well as quickly responding to customer questions and needs.
  • Promote and sell Amazing Lash Studio Membership and retail products to guests.
  • Answer incoming phone calls, schedule and confirm appointments, and maintain fluid operations at the front desk.
  • Assist in general administrative and clerical support, including filing, member folder maintenance and data entry of guest records and surveys.
  • Demonstrate desired behavior, including a focus on customer service, staff interaction, and follow-up with guests.
  • Assist in establishing, monitoring progress toward, and achieving, benchmarks and goals based on membership sales, membership closing, member retention, and retail sales, among other things.
  • Provide strong leadership presence and the ability to motivate and inspire staff to develop a strong team culture that is fun and competitive.
  • Maintain quality service by implementing and enforcing structure and Company policies, procedures and standards.
  • Achieve 40% or higher studio membership closing.
  • Assist Studio Director in identifying training needs and providing ongoing training opportunities to the team as needed.
  • Assist Studio Director with coaching and training Lash Consultants and Stylists on the sales and operations process.
  • Assist in managing Lash Consultants and Lash Stylists staff and schedules.
  • Assist Studio Director with various human resource functions including hiring, performance evaluations, staff meetings, payroll processing, disciplining and terminating staff, as well as all associated recordkeeping.
  • Balance sales detail report and make daily deposits.
  • Keep track and documents inventory and order supplies.
  • Coordinate with Franchise Owner/Studio Manager on marketing efforts.
  • Assist in maintaining cleanliness of treatment rooms, common areas and storage rooms.
  • Maintain professionalism and courtesy at all times.
  • Help maintain cleanliness of lash rooms and common studio areas.
  • Maintain and seek knowledge of Amazing Lash Studio’s exclusive product line and services by attending new product and lash care promotions, in-house instruction, and education/training classes.
  • Stock and maintain lash rooms according to standard operating procedures.
  • Assist in activities such as staff meetings, promotions, marketing activities, special projects and housekeeping duties.
  • Assist with washing and folding of all linens used in treatments rooms.
  • Various duties as assigned by Studio Management.
  • Maintain a professional, clean, safe, and impeccable studio environment for staff and guests.

Assistant Studio Manager Must Have the Following Qualifications:

  • Previous experience in a retail, spa, or customer service management environment.
  • Membership sales experience preferred.
  • Experience leading a large staff.
  • Customer Service oriented.
  • Possess strong interpersonal, written, and verbal communication skills to communicate with confidence to both staff and guests.
  • Must be outgoing, positive, friendly, cheerful, engaging, energetic, and resourceful.
  • Must be an excellent organizer and problem solver with strong project management skills.
  • Goal driven with the ability to multitask.
  • Ability to work cohesively with others in a fun and fast-paced environment. A TEAM PLAYER.
  • Ability to work a minimum of 35 hours per week.
  • Must be able to work flexible days and hours; including nights, weekends, and holidays
  • Competent trainer and motivator.
  • Experience with Millennium Salon Software, Microsoft Word, and Excel preferred.
  • Experience working with and to KPI’s.

Amazing Lash Studio Woodland Hills is an equal opportunity employer. We do not discriminate on any basis protected by applicable federal and state law, including discrimination on the basis of race, color, gender, age, national origin, sexual orientation, protected disability, pregnancy, or veteran status. Amazing Lash Studio Woodland Hills affords equal employment opportunity in all aspects of the relationship, including hiring, wages, benefits, promotion, discipline, and discharge.

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